Shipping Information

When You Can Expect To Receive Your Order

  • The map below shows approximate delivery time for ground shipments from our
    warehouse to your area.

  • Orders requesting Ground shipping will ship within two business days, please
    add this to your estimated delivery time. For example, if you live in Michigan
    and place an order on Monday and request Ground shipping, you order will ship
    on or before Wednesday and should arrive three Business Days later.

  • Orders placed before 3:00pm Eastern Time Monday-Friday that are shipping Next
    Day Air, 2nd Day Air or 3-Day Select will ship the same day. Orders placed
    after 3:00pm Eastern Time requesting these shipping options will ship the next
    business day. UPS does not deliver packages on weekends unless you selected
    Next Day Air Saturday Delivery. In addition, UPS does not deliver packages on

  • Next Day Air: UPS does not deliver packages on weekends except for Next Day
    Air Saturday Delivery. If you are placing an order after 3:00pm on a Thursday
    requesting Next Day Air and you want your order delivered on Saturday, please
    indicate in the "Comment" section of our order form that you want Saturday
    Delivery. UPS charges an extra $12.50 for this service and this will be added
    to your shipping charges.

    Most of our items ship from the same warehouse but occasionally we ship
    from more than one warehouse and shipping fees may vary depending on which
    warehouse we ship from. Sometimes shipping may be a little higher and if this
    happens we will notify you before shipping.

To Our Customers Outside the 48 United States

  • Residents of Alaska, Hawaii, Foreign Countries and those using an APO address.
    Your shipping options will be UPS Next Day Air, UPS 2nd Day Air, or Express or
    Priority Mail. The shipping charges in your Shopping Cart are estimates only.
    We will email you with your exact shipping charges prior to shipping your
    order. We will require your acceptance of these shipping charges before your
    order can be processed.

  • We are unable to ship any PetSafe products to Japan and cannot ship electronic
    pet products to Australia.

If you are in Australia, you can order from this distributor:

Pet Control - K9 Collars

1300 720 910 or 07 5572 8050

[email protected]

If you are in Japan, you can order from this distributor:

Tokyo Pet


[email protected]

  • If your order is shipping outside the United States, you may be required to
    pay duties, taxes and other fees. These costs will be your responsibility.

Order Tracking

After your order has shipped, we will email you the UPS tracking number, if
your order is shipping via UPS. If you do not have your UPS tracking number
available, you can track your order on our web site by going to Order
Tracking. Online order tracking is available only if your order is shipping
via UPS. If your order is shipping via Priority or Express Mail, tracking
information is not available on our web site however we will email you the
tracking number so you can track your order with the Post Office at

Delivery Time and Charges

Delivery time listed below is for Ground UPS service and is based on business
days and does not include the day your order was shipped.

Shipping charges are based on the weight of the item(s) ordered, shipping
method selected and delivery destination. Your shipping charges are downloaded
directly from UPS and USPS at the time you place your order to assure
accuracy. We do not make a profit on shipping charges. If a customer provides
us with an incorrect shipping address and we are assessed additional charges
by UPS, we will charge the customer's credit card for the additional charges.

Free Ground UPS Shipping on All Underground and Wireless Pet Fences  & Pet Strollers

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