If you need a product repaired, please contact the manufacturer. A toll free number was included in the manual that came with your product. If you do not have this information please contact us.
For PetSafe product warranty issues please contact PetSafe customer care at:Toll-free Help Line:
Monday - Friday:
8 am - 8 pm EST
If you are dissatisfied with your purchase, you may be able return it for a refund. Refunds will be 100% of the purchase price minus any restocking and/or shipping costs. If you need to return an item, you must call us at 941-505-8220 to obtain a Return Merchandise Authorization Number (RMA). Returns without an RMA will incur a 10% restocking fee in addition to any fees indicated below.
If your order qualified for Free Shipping, you may return new, unopened items with original packaging and tags for a full refund minus any restocking fees and our cost of shipping your order. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item). Otherwise, if you want to return an item, you will be responsible for the return shipping costs. Returns must be sent via a reputable shipping company such as UPS, USPS or FedEx and must have a tracking number.
Any products that have been used, display excessive wear, are dirty, have pet hair on them, dog fence wire removed from the spool, used dog fence flags, or other signs of prolonged use are not eligible for a refund. The following products due to health and sanitation issues, if used or opened are not eligible for refunds: Rapid Bath and Rapid Bath Shampoos, Flea Control products, Pet Supplements, Dog and Cat Treats, Spotty Training Place, WizDog and Doggie Dooley products.
Some of our products are shipped directly from the manufacturer. If your product was shipped directly from the manufacturer, we will provide you with the address for returning your product. If you ship these items to us, we will charge you the cost of shipping the item(s) to the manufacturer or we may, at our option, refuse delivery.
Include the Following with your Return:
Refused / Return To Sender - If you refuse an order or send the order back as return to sender, you will be charged both the original shipping fee as well as the cost of return shipping plus a 10% restocking fee.
You should expect to receive your refund within two to three weeks of giving your package to the return shipper. However, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed your return.